Frequently Asked Questions
Yes. We provide free quote for all our services.
Prices very depending on type of property, height, access and the condition of the gutters.
For general guide, please visit our Gutter Cleaning page for more detailed pricing information.
No. we do not charge VAT. The price we provide is final price.
Yes. our quotes include labour and the materials required for agreed work.
Yes, if we have access to both the front and rear gutters. If rear access is only through the house, you may need to be present.
the time required depends on factors such as access, property heighy and the amount of debris in the gutters.
gutter cleaning and minor repaies are often completed within a few hours or the same day. Large jobs, including replacements or roof cleaning , may take longer depending on the size and complexity of the work.
Yes. we provide a 12-month workmanshop guarantee on repair and installation work.
If an issue arises as a result of our work, we will return and fix it at no extra cost. This does not apply to gutter cleaning.
Yes, we always agree on the price before starting any work .
you will know cost in advance, and no additional work will be carried out without your approval.
No. site vists are free and arranged when necessary, for example, where access is limited, the property is at height , or measurement are required.
Guotes, visits & booking
Do you charge for a site visit?
No, we do not charge for site visits.A visit is only arranged when necessary, for example where access is limited, the property is at height, or measurements are required.
Can you give a quote without visiting the property?
Yes. In many cases, we can provide a quote using photos or an online check.
When is a site visit required?
A site visit is only required in certain cases, such as limited access, height or where measurements are needed.
Do you arrive on time?
We aim to arrive within the agreed time window. If there are any delays, we will keep you informed.
Can I book in advance for a future date?
Yes. You can book in advance. If you already have preferred dates or time windows, please include them in your message so we can confirm availability more quickly
Access & preparation
What if access to the property is difficult?
If access is limited, we may arrange a visit to assess the safest and most suitable approach.
Do I need to arrange parking for your visit?
If your area has parking restrictions, we may ask you to arrange a visitor permit for the day. We will provide our vehicle details in advance.
Do I need to prepare anything before you arrive?
In most cases, no preparation is needed. If possible, we recommend keeping the area near the work location clear, including moving any vehicles parked close to the gutters or access points. We will let you know in advance if anything specific is required.
Is the work carried out safely?
Yes. We always carry out our work using safe methods and appropriate equipment. For safety reasons, we kindly ask that you keep a safe distance from the work area while the job is in progress, as debris may fall from height. If we need to discuss anything with you, we will pause the work and speak with you directly.
Repairs & Roof Work
Do repairs require a site visit?
In most cases, yes. We inspect the issue first so we can provide a clear and accurate quote.
Do you inspect roofs for leaks or damage?
Yes. We can inspect the roof, identify the problem and advise on the best solution.
Do you carry out flat roof inspections and repairs?
Yes. We assess flat roofs and carry out repairs where required.
Can extra work be completed on the same day?
Often yes, if we have the required materials. If not, we will arrange a follow-up visit.
What happens if you find additional issues during the job?
We will explain the issue and agree any additional work and cost with you before proceeding.
services standard & coverage
Do you provide before and after photos?
Yes. We always provide clear before and after photos.
Do you clean up after the work is completed?
Yes. We leave the work area clean and tidy, clearing any mess created during the job.
Are you fully insured?
Yes. We are fully insured for all work we carry out.
Do you use scaffolding if required?
Yes. If safe access is not possible from ladders, scaffolding may be required.
Any related costs will always be clearly included in your quote before the work begins.
Do you work with residential and commercial properties?
Yes. We work with a range of property types, including residential homes, rental properties and commercial premises.
Each job is assessed individually to ensure the right approach for the property and access conditions.
Which areas do you cover?
We cover South and South East London, including all SE postcodes (SE1–SE28), as well as nearby areas such as Bromley, Croydon, Brixton and Dartford.
Do you offer discounts for neighbours?
In some cases, yes. If neighbouring properties book work at the same time, we may offer a small discount, depending on the job and access.
Need help?